Through their continued investment in technology they offer account customers on-line live data on any equipment they may have on hire at anytime day or night. They were recently awarded the Passionate Independent Hirer of the Year award which confirms the industries view that Smiths care passionately about their customers. Smiths have a fleet of over one hundred access platforms and an extensive array of plant, tools and equipment to hire.

David Smith, Director, reports that "Smiths were in the process of evaluating hire management software solutions from two major suppliers, one of which had provided the system they were running. Both offerings were windows based and did pretty much the same things in fairly similar ways to each other. Then along came Higher Concept Software. Their Syrinx software seemed to 'do exactly what it says on the tin'. There were no fancy bells and whistles, just straight forward uncomplicated control. It was a revelation. Although not the cheapest option, Syrinx seemed to 'fit our company' and HCS gave the impression of honesty and integrity.

On talking to other hire companies who had adopted Syrinx we got the impression of satisfied customers who all praised HCS for their unparalleled support during implementation. We found this to be true. No problem was too great and there were no 'extra charges' for unforeseen difficulties. All of our staff took to Syrinx with the absolute minimum of training. If you are familiar with windows and the hire industry you will pick up Syrinx almost immediately.